This Privacy Policy explains how St Botolphs Holiday Cottages collects, uses, and protects your personal data when you visit our website or make an enquiry or booking. We take your privacy seriously and handle all personal information in accordance with UK GDPR and the Data Protection Act 2018.
Who we are
St Botolphs Holiday Cottages is a holiday let business operating from St Botolphs House, Hubberston, Milford Haven, Pembrokeshire, SA73 3RX. For any privacy-related queries, please contact us at info@stbotolphs.wales.
What information we collect
Contact form
When you submit an enquiry through our contact form, we collect your name, email address, and any information you include in your message. This data is used solely to respond to your enquiry and is not shared with third parties or used for marketing without your explicit consent.
Bookings
Bookings are processed through Guesty, a third-party property management and booking platform. When you make a booking, you will be directed to Guesty's booking engine. Any personal and payment information you provide during the booking process is collected and handled by Guesty in accordance with their own Privacy Policy, which can be found at guesty.com/privacy-policy. St Botolphs Holiday Cottages receives booking confirmation details including your name and contact information for the purpose of managing your stay.
Website analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data including pages visited, time spent on the site, and general geographic location. This data is aggregated and does not identify you personally.
Google Analytics cookies are only set if you accept cookies when prompted by our cookie banner. If you decline, no analytics cookies will be placed and Google Analytics will not track your visit. You can change your preference at any time by clearing your browser cookies and revisiting the site.
Cookies
Our website uses the following cookies:
- cookieConsent — stores your cookie preference (accept or decline). This is a functional cookie and does not track you.
- Google Analytics cookies (_ga, _gid) — used to analyse site traffic. Only set if you accept cookies.
We do not use advertising cookies or share data with any advertising networks.
How we use your data
We use the information we collect to respond to your enquiries, manage your booking, and improve our website. We do not sell, rent, or share your personal data with third parties for marketing purposes.
Data retention
Enquiry data submitted through our contact form is retained for up to 12 months and then securely deleted. Booking data is retained for as long as required for accounting and legal purposes, typically six years in line with HMRC guidance.
Your rights
Under UK GDPR you have the right to access, correct, or request deletion of your personal data. You also have the right to object to processing and to data portability. To exercise any of these rights, please contact us at info@stbotolphs.wales.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Third-party services
Our website uses the following third-party services, each of which operates under its own privacy policy:
- Google Analytics — website traffic analysis (privacy policy)
- Guesty — booking management and payment processing (privacy policy)
- Google Fonts — web fonts loaded from Google's servers (privacy policy)
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. This policy was last updated in April 2026.
Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@stbotolphs.wales.